Privacy Policy

Last updated: 27 October 2026

This policy explains what personal information Neotel Innovation collects through this website, why we collect it, who we share it with, how long we keep it and the choices you have. It applies to neotelinnovation.com and to enquiries you send us through the website, our website chat assistant, email or WhatsApp.

1. Who we are

Neotel Innovation (“Neotel”, “we”, “us”) is a media buying, events and creative agency based in Dubai, United Arab Emirates. We are responsible for the personal information described in this policy.

Office 31, Al Rasis Building, Al Barsha 1, Dubai, United Arab Emirates
Email: info@neotel-innovation.com
Phone: +971 4 342 7712

2. Information we collect

Information you give us

• Contact form: your name and email address and, if you choose to give them, your company, phone or WhatsApp number, the services you are interested in, your message and any file you attach (PDF or image, up to 10 MB).
• Chat assistant: the answers you give about your project (service, outdoor formats, location, timing, budget and other details), your name and email address and, if you choose, your company and phone number. If you use the map, we receive the locations you mark.
• Email, phone and WhatsApp: the details you share with us when you contact us directly.

Information collected automatically

• Usage data (Google Analytics): the pages you visit, how you reached the site, your approximate location (city or country), device and browser type, and actions such as clicking our phone number, email or WhatsApp links, sending the contact form or using the chat assistant.
• Technical data: like any website, our hosting server records basic information such as your IP address, browser type and the pages requested, to keep the site secure and working.

We do not ask for payment details, identity documents or other sensitive information through this website. Please do not include them in your messages.

3. How we use your information

• To reply to your enquiry, prepare a proposal or quotation and check availability with media owners.
• To plan and deliver a project you ask us about, and to keep records of it.
• To understand how visitors use the website so we can improve it.
• To keep the website secure and to meet our legal obligations.

We do not sell your personal information. We only send marketing messages if you have separately agreed to receive them, and you can opt out at any time.

4. Legal basis

We process the information you send us with your consent, which you give when you tick the consent box on our contact form or agree in the chat assistant, and to take steps you ask for before entering into a contract with us. We use analytics data for our legitimate interest in running and improving the website. You can withdraw your consent at any time by emailing info@neotel-innovation.com; this does not affect anything we did before you withdrew it.

5. Who we share it with

Your information is seen only by the members of our team who need it to handle your enquiry or project. We also use trusted service providers who process information on our behalf:

• Our website hosting and email providers, which store the website and deliver form and chat messages to our inbox.
• Google: Google Analytics (website statistics), Google Fonts (the website’s text font) and Google Maps (the map on our Contact page).
• OpenStreetMap: provides the map in our chat assistant. When you mark a location, only its map position is sent to OpenStreetMap to look up the place name. No name or contact details are sent.
• WhatsApp (Meta): if you choose to message us on WhatsApp, WhatsApp’s own privacy policy applies to that conversation.

Where a media owner or supplier needs details to check availability or deliver your campaign, we share only what is needed. We may also disclose information if required by law or by a competent authority.

Our links to Instagram, LinkedIn and Pinterest take you to those platforms, which have their own privacy policies.

6. International transfers

Some of our service providers, such as Google, may store or process information outside the United Arab Emirates. Where this happens, we rely on providers that apply appropriate safeguards to protect personal information.

7. Cookies and similar technologies

Google Analytics uses cookies (named “_ga” and “_ga_*”) to tell visits apart and measure how the website is used. These cookies can last up to two years. Our chat assistant saves one small setting in your browser (“nb-seen”) so it does not show its welcome bubble again; it contains no personal information.

You can block or delete cookies in your browser settings, or opt out of Google Analytics on all websites with Google’s browser add-on at tools.google.com/dlpage/gaoptout. The website will still work.

8. How long we keep it

• Enquiries that do not become a project: deleted within 12 months of our last contact with you.
• Project and client records: kept for as long as needed for the project and as required by UAE law and our contracts.
• Google Analytics data: kept according to our Google Analytics settings, and shown to us only as grouped statistics.

9. How we protect it

The website uses an encrypted (HTTPS) connection. Access to enquiries is limited to the team members who need it, and we use reasonable technical and organisational measures to protect personal information from loss, misuse and unauthorised access. No method of sending information over the internet is completely secure, so please do not send sensitive details through the website.

10. Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) you can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, or limit how we use it;
• stop using your information for a particular purpose, including marketing;
• withdraw your consent at any time.

To make a request, email info@neotel-innovation.com. We will reply within 30 days and may need to confirm your identity first. If you are not satisfied with our reply, you can complain to the UAE Data Office.

11. Children

This website is meant for businesses and adults. We do not knowingly collect personal information from anyone under 18.

12. Changes to this policy

We may update this policy when our website or services change. The “Last updated” date at the top shows when it was last changed.

13. Contact us

Questions about this policy or your information: info@neotel-innovation.com, +971 4 342 7712, or by post to Neotel Innovation, Office 31, Al Rasis Building, Al Barsha 1, Dubai, United Arab Emirates.